Right of Withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason.
The withdrawal period is thirty days from the day:
•on which you or a third party named by you, who is not the carrier, has taken possession of the goods, provided that you have ordered one or more goods in a single order and these are delivered uniformly, or
•on which you or a third party named by you, who is not the carrier, has taken possession of the last good, provided that you have ordered several goods in a single order and these are delivered separately, or
•on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece, provided that you have ordered a good that is delivered in several partial shipments or pieces, or
•on which you or a third party named by you, who is not the carrier, has taken possession of the first good, provided that you have concluded a contract for the regular delivery of goods over a defined period of time.
To exercise your right of withdrawal, you must inform us (smartrock GmbH, Landsberger Str. 234, 80687 Munich, Germany, Phone: +49 89 21637028, Email: info@smartrock.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than thirty days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back the goods or hand them over to us without undue delay and in any event not later than thirty days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of thirty days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it to us.)
– To
smartrock GmbH, Landsberger Str. 234, 80687 Munich, Germany, Phone: +49 89 21637028, Email: info@smartrock.de
– I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/provision of the following service ()
– Ordered on ()/received on ()
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.
